Support and Purchase terms and Conditions

Please review the following information about our terms and conditions before contacting Golden Valley Systems for RMA or support.

Warranty & RMA Information

Payment
General RMA Terms and Conditions
Inspection of Goods
DOA Return Policies
Credit Policies
Return Merchandise (RMA) Policies and Procedures

Technical Support Information

Technical & Customer Support Information
Contact Golden Valley Support and RMA

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Support Forms

RMA Form

Warranty Terms & Conditions

(A) Payment

Terms of payment are cash, credit cards, or account sales. Unless otherwise indicated in writing, invoice becomes past due the day after the terms stated on its front side and a FINANCE CHARGE will be due on the balance at the rate of 1-1.5 % per month which is an ANNUAL PERCENTAGE RATE of 18% unless the prime rate exceeds 18% per annum, at that time the prime rate will be the finance charge. Customer agrees to pay $ 20 for any returned check as well as any attorney's fees and costs which are actually incurred for the collection of this amount whether or not suit is instituted.

(B) General RMA Terms & Conditions

Golden Valley Systems offers a 65-days (CPU, DRAM, MEMORY) to 12-month limited warranty, depending on the products from the date of shipment to the original purchaser. The warranty will not apply to those products that are damaged due to misuse, abuse, negligence, or with seals broken on system and memory, or modification by any party other than Golden Valley Systems.

(C) Inspection

It is the responsibility of the BUYER to inspect the GOODS at delivery and shall notify Golden Valley Systems of any defects or discrepancies within one (2) day of receipt of GOODS.

(D) Dead On Arrival (DOA) Return Policy

Any defective product purchased within net 7 working days from the original invoice date will be considered DOA. The purchaser must contact the Golden Valley Systems RMA department immediately to receive a RMA number to return the merchandise. Golden Valley Systems will replace or exchange DOA merchandise within two weeks upon receipt. Golden Valley Systems reserves the right to inspect and test all DOA merchandise. No replacement or exchange will be done if the returned merchandise has been tested functional, and there will be a $ 25.00 charge if no trouble is found for each item.

(E) Credit Policy

Microprocessors and special order products cannot be returned for credit. No credit will be issued on any other purchased products unless there is a justifiable reason approved by an Operations Manager. The following conditions have to be met should the credit need to be issued:

• Merchandise needs to be returned within 7 working days from the invoice date.
• Merchandise shall be in its original package and condition, including all accessories and manuals.
• There is no refund.
• If merchandise is returned for reasons as "General dissatisfaction with the performance" or "Incompatibility with hardware/software" a 20% restocking fee will be assessed.
• No credit on shipping and handling charge.

(F) Return Merchandise (RMA) Policy

• There is no cross-shipment.
• The return of merchandise to Golden Valley Systems and received after repair or replace is the customer's responsibility.
• All merchandise being returned for repair must have an assigned RMA number. Returned Merchandise without an RMA number will not be processed.
• Any returning monitor must be placed in a monitor box does not have to be the original box or it will be refused
• RMA number is only valid for 7 working days from the issue date unless stated otherwise.
• Inquiry regarding RMA status will be available between 10:00 a.m. to 4:30 p.m. Monday through Friday (PST) at (408) 934-5898
• The repaired or replaced merchandise will be returned to you within 30 days of receipt.

Note: The above policy does not apply to customers who hold a service contract with Golden Valley Systems, Inc.

Technical Support Information

Technical & Customer Support

GVS technical support phone line (408) 934–5898 is available 5 days a week, Monday through Friday 9:30AM to 5:00PM Pacific Standard Time (PST).

For faster service, please E-MAIL us at support@gvsystems.com with details, questions, or problems that you have encountered with your systems. Our dedicated technicians will quickly respond within 24 hours.

GVS customer service department is staffed Monday through Friday from 9:30 a.m. to 5:00 p.m. pacific standard time, we are closed on major holidays.

Support Contact Information